Publications

We are committed to delivering the outcomes and performance that customers sought as part of the 2018 Price Review engagement process. Take a look at how we’re progressing annually.

Annual watermark 2020-21

Annual Watermark 2019-20

Annual Watermark 2018-19

Annual Water Outlook 2020

Annual Water Outlook 2019

Annual Water Outlook 2018

Climate Change Strategy 2017-23 (7.8 MB).

Community Engagement Strategy – 2020-23

Community Support Program – Fact sheet – 2021-22

Community Support Program – FAQ – 2021-22

Community Support Program – T&C’s – 2021-22

Customer Satisfaction Survey – 2017 – Executive Summary Report

Hardship brochure 2021

Residential Hardship Policy – (V3) – Adopted

Organisation chart – March 2020

Permanent Water Savings Rules (137 KB).

Personal Privacy Charter – Adopted 2019

Innovate RAP May 2020-2022 (6MB)

Phillip Island Recycled Water Scheme – Regional Health and Environmental Management Plan (HEMP) (2.22 MB)

Purple Pulse Newsletter – Summer 2019

Trade Waste information – Fact Sheet

Trade Waste Customer Charter

Trade Waste Management Policy

General Trade Waste Application Form

Policies

Conflict of Interest Policy – Adopted 2021

Water Quality Policy 2020

Environment Policy – Adopted Dec 2021

Family Violence Policy – Adopted 2021

Gifts Benefits and Hospitality Policy – Adopted 2022

Deidentified Register of Responses to Reportable Gift Offers – 2016-2021

Residential Hardship Policy – (V3) – Adopted

Privacy and Data Protection Policy – Adopted 2019

Public Interest Disclosure Policy (2022)

Public Interest Disclosure Standing Operating Procedure (2022)

Residential Hardship Policy – (V3) – Adopted

Sponsorship and Donation Policy – Adopted 2019

Legislations

Statement of Obligations (General) sets out a broad range of obligations and guiding principles applicable to all water corporations. It revokes and replaces all previous statements of obligations made and issued to a water corporation under s. 4Iof the Water Industry Act 1994, with the exception of the Statement of Obligations (System Management) issued by the Minister for Water on 16 January 2015.

Statement of Obligations (Emission Reduction) sets out the obligations of all 19 water corporations in reducing their greenhouse gas emissions.

Forms

Multimedia Talent Release form

Online Forms

Acquittal form – Community Support Program

Application Form – Community Support Program

Asset Request Form

Billboard sponsorship Online booking form

Block Plan request – online form – $37.00 fee

Build Over Easement Request Form

Funding agreement form – Community Support Program

Hydration Station Online Booking Form

Renter – Move In – Online Form

Renter – Move Out – Online Form

Report a Fault Online Form

Request a Tour

Update Details Form

Board Papers