Publications

Annual reports

Annual Watermark brochure

We are committed to delivering the outcomes and performance that customers sought as part of the 2018 Price Review engagement process. Take a look at how we’re progressing annually.

Annual Watermark bill 2019-20

Annual Watermark bill 2018-19

Annual Water Outlook

Annual Water Outlook 2020 – Final

Annual Water Outlook 2019

Annual Water Outlook 2018

Annual water quality reports

Articles - archive

Charters - Board & Committee

Charters - Customer

Climate change

Climate Change Strategy 2017-23 (7.8 MB).

Community Support Program

Community Support Program – Fact sheet

Community Support Program – T&C’s

Community Support Program – FAQ

Corporate plan

Corporate Social Responsibility Strategy

Customer Feedback

Customer Satisfaction Survey – 2017 – Executive Summary Report

Customer newsletter - archive

Desalination & Melbourne pool supply

Hardship

Residential Hardship Policy

Organisation chart

Organisation chart – March 2020

Permanent water savings rules

Permanent Water Savings Rules (137 KB).

Personal Privacy Charter

Personal Privacy Charter – Adopted 2019

Pricing

Reconciliation Action Plan

Innovate RAP May 2020-2022 (6MB)

Recycled Water

Phillip Island Recycled Water Scheme – Regional Health and Environmental Management Plan (HEMP) (2.22 MB)

Purple Pulse Newsletter – Summer 2019

Water conservation

Water plan

Water strategy

Policies

Conflict of Interest Policy

Conflict of Interest Policy – Adopted 2018

Drinking Water Quality Policy

Water Quality Policy 2020

Environment Policy

Environment Policy – Adopted 2018

Family Violence Policy

Family Violence Policy – Adopted 2018

Gifts, Hospitality & Benefits Policy

Gifts Benefits and Hospitality Policy – Adopted 2019

Register of Responses to Reportable Gift Offers – 2016-2020

Privacy and Data Collection Policy - Adopted 2019

Privacy and Data Protection Policy – Adopted 2019

Public Interest Disclosures Policy - Adopted 2019

Public Interest Disclosure Policy – Adopted 2019

Public Interest Disclosure Standard Operating Procedure – Adopted 2019 – INT18-05544

Residential Hardship Policy

Residential Hardship Policy – Adopted 2018

Sponsorship and Donation Policy

Sponsorship and Donation Policy – Adopted 2019

Legislations

Statement of Obligations (General)

Statement of Obligations (General) sets out a broad range of obligations and guiding principles applicable to all water corporations. It revokes and replaces all previous statements of obligations made and issued to a water corporation under s. 4Iof the Water Industry Act 1994, with the exception of the Statement of Obligations (System Management) issued by the Minister for Water on 16 January 2015.

Statement of Obligations (Emission Reduction)

Statement of Obligations (Emission Reduction) sets out the obligations of all 19 water corporations in reducing their greenhouse gas emissions.

Forms

Multimedia Talent Release form

Multimedia Talent Release form

Online Forms

Acquittal form – Community Support Program

Acquittal form – Community Support Program

Application Form – Community Support Program

Application Form – Community Support Program

Asset Request Form

Asset Request Form

Billboard Sponsorship Online Booking Form

Billboard sponsorship Online booking form

Build Over Easement Request

Build Over Easement Request Form

Funding agreement form – Community Support Program

Funding agreement form – Community Support Program

Hydration Station Online Booking Form

Hydration Station Online Booking Form

Property Sewerage Plan Request Form

Property Sewerage Plan Request Form

Report A Fault Online Form

Report a Fault Online Form

Request Tour

Request a Tour

Tenant Move In – Online Form

Tenant Move In – Online Form

Tenant Move Out – Online Form

Tenant Move Out – Online Form

Update Details

Update Details Form

Board Papers

Agendas

Meeting Overview