Forms & publications

• 2019 annual report (3 MB)
• 2018 annual report (1 MB)
• 2017 annual report (2.37MB)
• 2016 annual report (2 MB)
• 2015 annual report (4.55 MB)
• 2014 annual report (5.60 MB)
• 2013 annual report (2.50 MB)
• 2012 annual report (2.06 MB)
• 2011 annual report (2.24 MB)
• 2010 annual report (1.44 MB)
• 2009 annual report (1.26 MB)
• 2008 annual report (1.42 MB)
• 2007 annual report (1.64 MB)
• 2006 annual report (1.32 MB)
• 2005 annual report (1.27 MB)
• 2004 annual report (718 KB)
• 2003 annual report (820 KB)
• 2002 annual report (1.03 MB)

We are committed to delivering the outcomes and performance that customers sought as part of the 2018 Price Review engagement process. Take a look at how we’re progressing annually.

Annual Watermark bill 2019-20

Annual Watermark bill 2018-19

Annual Water Outlook 2020

Annual Water Outlook 2019

Annual Water Outlook 2018

• Annual Drinking Water Quality Report 2019-20
• Annual Drinking Water Quality Report 2018-19
• Annual Drinking Water Quality Report 2017-18
• Annual Drinking Water Quality Report 2016-17
• Annual-drinking-water-quality-report-2015-16
• Annual Drinking Water Quality Report 2014-15
• Annual Drinking Water Quality Report 2013-14 (912 KB)
• Annual Drinking Water Quality Report 2012-13 (760 KB)
• Annual Drinking Water Quality Report 2011-12 (3 MB)
• DoH water quality report 2010-11 (1.05 MB)
• Water Quality Policy (41 KB)
• DoH water quality report 2009-10 (1.16 MB)
• DHS annual water report on drinking water quality in Victoria 2008-2009 (4.32 MB)
• DHS water quality report 2008-09 (918 KB)
• DHS water quality report 2007-08 (1.06 MB)
• DHS annual water quality report 2006-07 (626 KB)

• Upgraded Candowie (220 KB)
• News Release Full article Westernport Water wins global accolade Bentley Be Inspired Award (82 KB)
• Securing Phillip Islands Water Future – Under Channel Pipeline using Horizontal Directional Drilling
• Water Supply Retrospective – Coast Article (190 KB)
• Water Quality with Westernport Water – Coast Article (227 KB)
• A new age in water management – Coast Article (286 KB)
• Fostering Biodiversity – Coast Article (251 KB)
• Challenges for a sustainable Island – Coast Article (456 KB)

• • Corporate Plan 2020-2025
  • Corporate Plan 2019-2024
  • Corporate Plan 2017-22
  • Corporate Plan 2016-2021
  • Corporate Plan 2015-20
  • Corporate Plan 2014-15
  • Corporate Plan 2013-14
  • Corporate Plan 2012-13

• Audit & Risk Committee Charter
• Board Charter
• Internal Audit Charter
• People, Diversity and Community Committee Charter
• Safety Sustainability Innovation Committee Charter

• Customer Charter Summary (538 KB)
• Customer Charter 2018-23 (344 KB)
• Trade waste customer charter (230 KB)

Climate Change Strategy 2017-23 (7.8 MB).

Customer Satisfaction Survey – 2017 – Executive Summary Report

• Autumn 2013 – The Ripple Effect – customer newsletter (1.74 MB)
• Summer 2011/2012 – customer newsletter (510 KB)
• Summer 2010/2011 – customer newsletter (2.86 MB)
• Autumn 2011 – customer newsletter (2.71MB)

• Desalination FAQ (75 KB)
• Desalination Water Quality Fact Sheet (2 MB)

Residential Hardship Policy

• Metering Policy – Adopted (363 KB)

Organisation chart – March 2020

Permanent Water Savings Rules (137 KB).

Personal Privacy Charter – Adopted 2019

• Access and usage charges – 2018-2019
• Waterways and drainage charge – Melbourne Water
• Statement of Obligations General

Innovate RAP May 2020-2022 (6MB)

Phillip Island Recycled Water Scheme – Regional Health and Environmental Management Plan (HEMP) (2.22 MB)

Purple Pulse Newsletter – Summer 2019

• Water smart gardens and home rebates scheme (1.07 MB)
• WaterMAP handbook (2.08 MB)
• Sustaining gardens in dry times (1.73 MB)
• Model Water Restriction By-Law 105 (1.68 MB)
• Bass Coast Shire – Waterways local update
• Know your river – Bass River (1.6 MB)
• Bass River Fact Sheet (58 KB)

• Water Plan 2013 to 2018 (2.58 MB)
• Bulk Entitlement Information (44 KB)
• Water Supply Outlook Nov 2015 (143 KB)
• Water Supply Outlook Nov 2013 (242 KB)

• Urban Water Strategy 2017 (1614 KB)

Conflict of Interest Policy – Adopted 2018

Water Quality Policy 2020

Environment Policy – Adopted 2018

Family Violence Policy – Adopted 2018

Gifts Benefits and Hospitality Policy – Adopted 2019

Register of Responses to Reportable Gift Offers – 2016-2020

Privacy and Data Protection Policy – Adopted 2019

Public Interest Disclosure Policy – Adopted 2019

Public Interest Disclosure Standard Operating Procedure – Adopted 2019 – INT18-05544

Residential Hardship Policy – Adopted 2018

Sponsorship and Donation Policy – Adopted 2019

Statement of Obligations (General) sets out a broad range of obligations and guiding principles applicable to all water corporations. It revokes and replaces all previous statements of obligations made and issued to a water corporation under s. 4Iof the Water Industry Act 1994, with the exception of the Statement of Obligations (System Management) issued by the Minister for Water on 16 January 2015.

Statement of Obligations (Emission Reduction) sets out the obligations of all 19 water corporations in reducing their greenhouse gas emissions.

This section is currently under construction. Please contact the Communications Team on 1300 720 711.

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