Customer Satisfaction Survey Banner
Learn more about National Water Week - 20-26 October 2025

Let’s bring water into focus this National Water Week

It’s National Water Week (20-26 October 2025)!

In 2025, all Australians are invited to Bring Water into Focus” – a new call to action that encourages people to see water not just as a resource, but as the invisible thread connecting everything in our lives.

It’s a simple phrase with big potential to spark conversations, drive behaviour change, and highlight the value of water across homes, schools, businesses and the community.

Customer Satisfaction Survey. We want your feedback. Your opinion is important to us.

Share your feedback for the chance to win! 

The online customer survey is open from 1 October to 5pm on 22 October 2025, and takes approximately 8 minutes to complete.

For completing the survey, we offer customers the chance to win one of ten $100 bill credits. Winners will be announced in early November 2025.

Permanent Water Saving Rules sign

Permanent Water Saving Rules

Everything you need to know

As we face more frequent droughts, reduced rainfall, and higher temperatures due to climate change, following these guidelines is more crucial than ever. Brush up on the 5 simple rules to avoid wasting water this summer. Read more...

Image of Annual Watermark front cover

Annual Watermark 2024-25 – Customer led assessment

Take a look at how we performed in the second year of our five-year plan for 2023-2028. In the 2024-25 Annual Watermark, we provide performance information for each customer commitment, including commentary from customers who helped to assess our performance.

You can view our latest Annual Watermark and compare previous years on the Annual Watermark webpage.

Moving house link

What to do when moving

Westernport Water knows moving house can be a busy, exciting time. To help you through the process we have outlined what you need to do in order to transfer your water account when moving. Read more…

Register for a Water Conservation Resource Kit for your accommodation business

Register for a Water Conservation Resource Kit

Are you a local accommodation provider from within our service area?

Would you like to encourage your guests to save water?

Register for our new Water Conservation Resource Kits!

Read more…

Pay my bill

Everything you need to know about payment options, Direct Debit, Centrepay, Billpay, BPAY, payments by phone and in person.

Vacancies

Your new and exciting career in water is just around the corner! See what vacancies are on offer today.