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Annual Watermark 2019-2020
Annual Watermark – Our 2019-20 performance

We are committed to delivering the outcomes and performance that customers sought as part of the 2018 Price Review engagement process. Take a look at how we’re progressing…

Finding it hard to pay your bill?  We are here to help.

We know this is a tough time for many of our customers financially and we can help.

Our financial support programs provide tailored options to customers who are having trouble paying their water bill, including payment extensions, flexible payment options and assisting with concessions, access to financial assistance programs and government grants.

Need to get in touch?

We are committed to maintaining services to our customers.  Although our Reception Area and Depot Service Window at 2 Boys Home Road, Newhaven are closed until further notice, our Customer Support Team will still be attending to all customer requirements.

You can still talk with one of our team for information on any matter related to our products and services.  Find out about the various ways you can currently get in touch with us.

Pay my bill

Everything you need to know about payment options, Direct Debit, Centrepay, Billpay, BPAY, payments by phone and in person.


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