Supplier Engagement Plan
A supplier engagement plan (SEP) documents the processes, systems and communication approaches put in place to ensure the highest levels of trust and accountability in all dealings with suppliers. It encompasses keeping the market informed about supply opportunities, managing supplier relationships during the procurement process, and managing complaints and debriefs.
How will the market be informed of forward supply opportunities?
For procurement of goods or services over $25k, all requests for quote or tender will be uploaded to the Tenderlink website-
For capital projects, all requests for quote or tender will also be uploaded to the Buying for Victoria website. At the moment we only apply this for construction works or services however from 1 July 2022 we may look to soon include Goods & Services.
What generic information services will be made available?
WPW does not currently have a mailing list to subscribe to.
An organisational chart is available on our website on the current roles within the business.
A phone call to customer service can direct you to from the Strategy, Performance and Governance team to enquire about procurement opportunities.
How will the relationship with suppliers be managed during the procurement process?
For procurement of goods or services over $25k, all questions in the first place need to be asked via the Tenderlink forum to maintain probity and fairness.
Once the preferred tenderer is chosen the contract manager will maintain the relationship and ensure the completion of any performance reporting requirements.
How will the market be informed about management of complaints and debriefs?
In the first instance all complaints need to go through the contract manager. If a supplier believes this option isn’t suitable then the contracts office, SPG, are the next suitable option.
How will your organisation, subcontractors and staff learn about the Supplier Code of Conduct (the Code)?
The Supplier Code of Conduct can be found on the Buying for Victoria website.
How will staff learn about changes to supplier engagement?
Ongoing amendments to Westernport Water’s procurement processes or supplier engagement will be communicated with buyers through request for quote and tender documentation.
How will your organisation implement the Supplier Engagement Plan (SEP)?
The SEP will be maintained within the Procurement and Social Procurement Strategy. Policy, procedures and communication in regard to procurement requires Executive or Board approval.
How will supplier engagement activities meet the principle of scalability?
Market approach, in particular appropriate lead time for supplier engagement, will be considered for high spend, high risk procurement activities. However, the procurement of goods or services over $25k will be uploaded to the Tenderlink website with at least 3-4 weeks of lead time.