Customer Engagement

Community Engagement Strategy 2020-23

Westernport Water seeks to deepen a culture of community engagement, one where customer and community knowledge and wisdom helps to shape water and wastewater services for the future. Read our Community Engagement Strategy 2020-23 here.

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Annual Watermark 2019-20

You asked for better tasting water, affordable and responsive services, reliable water and wastewater services and a more sustainable community. Find out how we performed.

Engagement with Aboriginal and Torres Strait Island Community

Westernport Water is committed to reconciliation and recognition of Aboriginal and Torres Strait Islander cultures, histories and achievements. We are committed to an inclusive and meaningful approach to engagement with Aboriginal and Torres Strait Islander Peoples and will look for opportunities to work in partnership with Traditional Owner Organisations and community groups as we implement actions designed to encourage greater understanding, acknowledgement, respect, inclusion and opportunities for Aboriginal and Torres Strait Islander Peoples. Find out more.

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Annual Customer Satisfaction Survey

Westernport Water has been undertaking an annual Customer Satisfaction Survey for over 10 years. Since 2014, Westernport Water has partnered other Gippsland Water Corporations including Gippsland, South Gippsland and East Gippsland Water to run a survey which interviews 1,600 customers, 400 from each participating water corporation.

The survey seeks to identify and evaluate customer perceptions towards products and services and explores satisfaction with drinking water and wastewater services, perceptions of drinking water quality, value for money, overall customer satisfaction and customer trust.

Community tours

We are currently offering tours to the Recycled Water Treatment Plant and the Candowie Reservoir and Ian Bartlett Water Purification Plant.

Essential Services Commission (ESC) customer survey

The ESC surveyed 5,800 water customers across 16 state-owned urban and regional water corporations on four key areas: value for money, reputation in the community, level of trust and overall satisfaction.

Survey Results for March 2018 to February 2019.

ESC – Water Performance Report 2017-18

Find out how Westernport Water performs compared to other Victorian water and sewerage businesses.

Download the report from December 2018.