For over a decade, we’ve partnered with fellow regional Water Corporations to conduct an annual survey to understand customer thoughts on our products and services. Our survey explores your satisfaction with drinking water and wastewater services, perceptions of water quality, the value you receive for your investment, your overall satisfaction, and the level of trust you place in us.
Your feedback is invaluable, helping us to continually enhance the water and sewerage services provided to customers and the community.
About the survey
The online survey is open from 9 October to 31 October 2023 and takes approximately 8 minutes to complete.
Your chance to win!
For completing the survey, we offer customers the chance to win one of ten $100 bill credits. Winners will be announced in early November 2023.
Didn’t receive an email? No problem! For those eager to provide feedback and potentially win a $100 bill credit, the survey will be available on our website until the 31st of October 2023. Click the green link above to start now!
We know that keeping your personal data private is more important than ever. Personal information collected for competition entry will be used solely for the purposes of the competition. Your information is deidentified and will not be linked to your feedback.
About our survey partner
Insync has been appointed as our survey partner. They are a Melbourne-based company that specialises in customer engagement surveys. No personal information is being shared with Insync and your personal information will not be linked to feedback. Insync offers sophisticated data analysis and reporting tools that will help Westernport Water to make data-driven decisions based on the survey results.
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