2023 Customer Sat Survey

Winners announced

Customer Satisfaction Survey Winners Revealed! We’re thrilled to announce the ten lucky winners of our recent survey. If you participated and opted in, keep an eye on your inbox – we’ll be reaching out to you directly to confirm your account details.

Thank you for your valuable feedback, and congratulations to our winners!
Jessica T – Corinella
Nic – Corinella
Robert J – Silverleaves
Robin W – The Gurdies
Fiona M – Corinella
Anita W – San Remo
Tiana G – Coronet Bay
Stephen H – Corinella
Gary S – Cowes
Brooke – Coronet Bay

Background

For over a decade, we’ve partnered with fellow regional Water Corporations to conduct an annual survey to understand customer thoughts on our products and services. Our survey explores your satisfaction with drinking water and wastewater services, perceptions of water quality, the value you receive for your investment, your overall satisfaction, and the level of trust you place in us.

Your feedback is invaluable, helping us to continually enhance the water and sewerage services provided to customers and the community.

About the survey

The online survey is open from 9 October to 31 October 2023 and takes approximately 8 minutes to complete.

Your chance to win!

For completing the survey, we offer customers the chance to win one of ten $100 bill credits. Winners will be announced in early November 2023.

Didn’t receive an email? No problem! For those eager to provide feedback and potentially win a $100 bill credit, the survey will be available on our website until the 31st of October 2023. Click the green link above to start now!

Privacy

We know that keeping your personal data private is more important than ever. Personal information collected for competition entry will be used solely for the purposes of the competition. Your information is deidentified and will not be linked to your feedback.

About our survey partner

Insync has been appointed as our survey partner. They are a Melbourne-based company that specialises in customer engagement surveys.  No personal information is being shared with Insync and your personal information will not be linked to feedback.  Insync offers sophisticated data analysis and reporting tools that will help Westernport Water to make data-driven decisions based on the survey results.

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Competition Terms and Conditions

Respond to our 2023 Annual Customer Satisfaction Survey for a chance to win $100 off your next water bill.

From 10 October 2023 until 31 October 2023, eligible customers who have completed our online customer satisfaction survey will be entered into the draw for one of 10 chances to win $100 off their next water bill.

Terms and Conditions

  1. The promotion is being conducted by Westernport Water, ABN:63 759 106 755, 2 Boys Home Rd, Newhaven VIC 3925.
  2. Participation in the promotion is deemed as acceptance of these Terms and Conditions.
  3. The promotion applies to uptake from Residential and Non-Residential accounts in Westernport Water’s service area (Eligible Customers) via the online survey, between 9 October 2023 and 31 October 2023.
  4. An Eligible Customer’s entry will be saved in our Customer Relationship Management system as an identifier of an entry (survey responses remain anonymous, entry refers to the email address provided to enter the draw)
  5. An Eligible Customer’s account must be active at the time of the competition prize draw to be eligible to win a prize in the competition.
  6. Ten winning competition entries will be randomly selected on 2 November 2023.
  7. Each competition winner will receive a credit of $100 off their Westernport Water account.
  8. An Eligible Customer can only win one prize in the competition.
  9. Competition prizes are not redeemable for cash.
  10. Westernport Water employees and immediate family (same household) are ineligible.
  11. The competition prize draw will be conducted at midday (AEST) on Thursday 2 November at Westernport Water’s Head Office Newhaven.
  12. Competition entries at the time of the draw that are deemed not to have complied with these Terms and Conditions will be deemed invalid.
  13. Competition prize winners will be notified by telephone and/or email. First names and suburbs for each competition prize winner will be published on the Westernport Water website on Friday 3 November 2023.
  14. Westernport Water’s decision will be final and no correspondence will be entered into.

Competition winners:

Take the survey now!