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Access and usage charges explained

Your bill is made up of a fixed component for water and wastewater access and a variable component that covers your water usage.

Prices for the period 1 July 2023 to 30 June 2024 have been set in accordance with the Essential Services Commission’s Determination.

Each year, Westernport Water prepares a schedule of charges in accordance with the Water Act 1989 and the relevant price determinations by the ESC. The charges include fixed annual access charges for water, recycled water and wastewater, variable charges for water and recycled water usage, trade waste disposal and other miscellaneous services.

Access and usage charges

Residential Access and Usage Charges Explained – Fact Sheet 2023

Access and usage charges Tariff Schedule Final 2023-24 (Includes price comparisons for the previous financial year)

Non-Regulated Tariff Schedule Final (includes prices from 1 July 2021 to 30 June 2024)

Please get in touch with our Customer Relations Team on 1300 720 711 for all enquiries about our access and usage charges.

Your access charges (fixed)

Your water and wastewater access charges allow us to maintain, upgrade and expand our water and wastewater networks so we can continue to provide you with high-quality drinking water and safe wastewater removal, treatment and disposal, now and into the future.

Liability for Charges
In accordance with Section 144 of the Water Act 1989, Westernport Water, by notice in writing, may declare any land to be a serviced property where provision for water/sewerage has been supplied. Where a serviced property has been declared, annual service charges will apply. Learn more in Westernport Water’s Customer Charter 2023-28

Water access chargeAUD $ per annum
Standard residential$429.79
Vacant land – connected$429.79
Vacant land – unconnected$214.87
Class A recycled water$31.98
Wastewater access chargeAUD $ per annum
Standard residential sewer access$680.35
Unconnected vacant land sewer access$340.76

Usage charges (variable)

This charge covers the amount of water used at your property, which is recorded by your water meter. We bill this per kilolitre (kl) of water used.

You do not pay a separate usage charge for sewage collected and removed from your property, this has been incorporated into the fixed charge.

Variable water, sewerage, recycled water and trade waster charges are rounded down to 4 decimal places.  All other charges are rounded down to 2 decimal places.

Residential water usage charge (per kL)AUD $
Residential variable charge$2.3465
Standpipe variable charge$3.8027
Class A Recycled Water$1.2803
Commercial recycled water usage up to 5ML (per kL)$0.6226
Commercial recycled water usage 5ML+ (per kL)$0.5117

Miscellaneous charges

Water connection fee (per tapping)AUD $
Standard 20mm (dry)$320.95
Standard 20mm (wet)$404.72
Recycled tapping (all inclusive)$
All other tapping sizesPrice on application
Wastewater connection fees (per connection)AUD $
Standard residential connection (including plan and as constructed)$223.25
All other connectionsPrice on application
Special meter read (per reading)AUD $
For property sales$70.38
Restrictor removal fee (per restrictor)AUD $
Residential (per removal)$76.82
Account history in excess of three yearsAUD $
Account and usage history$88.42
Information statement (per statement) AUD $
Standard (within five business days)$61.62
Priority (within 24 business hours)$123.31
Plan copies (per A4 page) AUD $
As constructed drawing or Plan of sewer connection (per A4 page)$41.77

The Waterways and Drainage Charge is collected on behalf of Melbourne Water. It’s used to protect and improve the health of rivers and creeks in the Port Phillip and Western Port region. It also assists with drainage, flood protection and flood warning systems in rural and urban areas as well as urban development planning. Customers in rural areas are charged at a lower rate to reflect the reduced services provided compared to urban customers. Learn more at MelbourneWater.com.au/wwdc

The Waterways and Drainage Charge will appear each year in your first quarter bill. For the 2023-24 financial year, the Waterways charge is $64.88

Download: Waterways and Drainage Charge FY22 FAQs

For more information about the charge, where it applies and the services and projects in your area, watch this video by Melbourne Water’s on YouTube or visit the Melbourne Water website.