We are here and ready to help.
As part of our response to the coronavirus (COVID-19) outbreak, Westernport Water is implementing additional precautions so that we can continue to make sure customers have the support they need while ensuring we deliver our essential water and waste water services.
In line with actions being taken across water sector agencies, our Customer Contact Centre, Depot Service Window and reception area at 2 Boys Home Road, Newhaven will be closed from 5pm Monday, 23 March 2020 until further notice.
We are taking these steps to help minimise the risk of the virus spreading, and our Customer Support Team will still be attending to all customer requirements.
Need to get in touch?
To talk with one of our team, or for information on any matter related to our products and services, please contact us in one of the following ways:
1300 720 711 (General Enquiries) 8.30am – 5.00pm Monday – Friday
1800 24 90 90 (Faults and Emergencies) 24 hour
All emails should be sent to our central email address. They will be redirected to the appropriate person upon receipt.
Our website has a number of online forms available to enable customers, plumbers, builders and developers to make requests, but if in doubt please email or call us.
Our staff are focusing on the continued delivery of water and wastewater services and will respond to your enquiry as quickly as possible.
We are committed to maintaining our services to our customers. Thank you for your patience during this challenging time.
If you have a fault with any Westernport Water water, wastewater, gas or other services, contact us on:
1300 720 711
1800 249 090
In the case of a water or wastewater emergency please call 1800 24 90 90.
Our regular office hours are:
Monday to Friday
8.30am – 5.00pm
(except public holidays)
Where can you find us?
Visit us in person at 2 Boys Home Road, Newhaven, 3925