Contact us

We are here and ready to help.

As part of our response to the coronavirus (COVID-19) outbreak, Westernport Water is implementing additional precautions so that we can continue to make sure customers have the support they need while ensuring we deliver our essential water and waste water services.

In line with actions being taken across water sector agencies, our Customer Contact Centre, Depot Service Window and reception area at 2 Boys Home Road, Newhaven will be closed from 5pm Monday, 23 March 2020 until further notice.

We are taking these steps to help minimise the risk of the virus spreading, and our Customer Support Team will still be attending to all customer requirements.

Need to get in touch?

To talk with one of our team, or for information on any matter related to our products and services, please contact us in one of the following ways:

1300 720 711 (General Enquiries) 8.30am – 5.00pm Monday – Friday

1800 24 90 90 (Faults and Emergencies) 24 hour

All emails should be sent to our central email address. They will be redirected to the appropriate person upon receipt.


National Relay Service (TTY Text Phone): 133 677 then ask for 5956 4100
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:

Our website has a number of online forms available to enable customers, plumbers, builders and developers to make requests, but if in doubt please email or call us.

Our staff are focusing on the continued delivery of water and wastewater services and will respond to your enquiry as quickly as possible.

We are committed to maintaining our services to our customers. Thank you for your patience during this challenging time.

Report a fault

If you have a fault with any Westernport Water water, wastewater, gas or other services, contact us on:
1300 720 711

Emergencies/24hr hotline:
1800 249 090


We value the opinions of our customer and community so please let us know how you think we are performing… Provide feedback


Westernport Water is committed to ensuring the privacy of the personal information you provide to us… Read more

Freedom of Information

Members of the public wishing to obtain access to corporate documents are required to make their request in writing… Further information on FOI

Trading hours

In the case of a water or wastewater emergency please call 1800 24 90 90.

Our regular office hours are:
Monday to Friday
8.30am – 5.00pm
(except public holidays)

Where can you find us?

Visit us in person at 2 Boys Home Road, Newhaven, 3925