Woman at desk with headset

Contact us

1300 720 711 (General Enquiries) 8.30am – 5.00pm Monday – Friday

1800 24 90 90 (Faults and Emergencies) 24 hour

Email: westport@westernportwater.com.au  

Visit us

Our customer service centre at 2 Boys Home Road, Newhaven.

If you plan to visit, please note we can no longer accept cash payments. All cash payments may be made at the Post Office. If visiting, please follow all safety instructions that have been put in place and do not visit if you are feeling unwell.

Need to get in touch?

To talk with one of our team, or for information on any matter related to our products and services, please contact us in one of the following ways:

1300 720 711 (General Enquiries) 8.30am – 5.00pm Monday – Friday

1800 24 90 90 (Faults and Emergencies) 24 hour

Email: westport@westernportwater.com.au  
All emails should be sent to our central email address. They will be redirected to the appropriate person upon receipt.

Feedback: www.westernportwater.com.au/contact-us/feedback/

National Relay Service (TTY Text Phone): 133 677 then ask for 5956 4100
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:

Report a fault

If you have a fault with any Westernport Water water, wastewater, gas or other services, contact us on:
1300 720 711

Emergencies/24hr hotline:
1800 249 090


We value the opinions of our customer and community so please let us know how you think we are performing… Provide feedback


Westernport Water is committed to ensuring the privacy of the personal information you provide to us… Read more

Freedom of Information

Members of the public wishing to obtain access to corporate documents are required to make their request in writing… Further information on FOI

Where can you find us?

Visit us in person at 2 Boys Home Road, Newhaven, 3925