Our performance
In 2022-23, we worked towards the customer commitments that you valued. Expand each section to learn more about how we performed:
Better tasting water
| Output | 2022-23 | 2021-22 | 2020-21 | Target 2018-23 |
|
|---|---|---|---|---|---|
| Customers (%) satisfied with drinking water via annual telephone survey | 75 | 66* | 72 | > 70 |  |
| Number of Safe Drinking Water Act non-compliances (water sampling and audit) | 0 | 0 | 0 | 0 | |
| Number of water quality complaints per 100 customers | 0.11 | 0.25 | 0.95 | < 0.22 | |
*A water quality event in the previous year caused customer satisfaction levels to drop to 66% in 2021-22. These issues have now been addressed.
Affordable and responsive services
| Output | 2022-23 | 2021-22 | 2020-21 | Target 2018-23 |
|
|---|---|---|---|---|---|
| Average time (minutes) to attend water bursts and leaks – priority 1 | 0 | 1 | 0 | < 30 | |
| Average time (minutes) to attend water bursts and leaks – priority 2 | 39.2* | 64.1 | 34.71 | < 35 |  |
| Average time (minutes) to attend water bursts and leaks – priority 3 | 97.5 | 148.3 | 50.44 | < 300 | |
| Telephone calls answered within 30 seconds (%) | 97 | 97 | 97 | > 97 | |
| Number of hardship grants approved | 229 | 238 | 107 | > 25 | |
* Despite a significant decrease from 2021-22, performance remains slightly over target.
Reliable water and wastewater services
| Output | 2022-23 | 2021-22 | 2019-20 | Target 2018-23 |
|
|---|---|---|---|---|---|
| Number of water supply interruptions – unplanned and planned per 100km | 26.1 | 29.5 | 17.5 | > 46 | |
| Number of sewer main blockages per 100km | 4.3 | 7.7 | 5.4 | < 4.1 | |
| Average total customer minutes off water supply – unplanned and planned | 113.8 | 126.5 | 141.7 | < 103 | |
A more sustainable community
| Output | 2021-22 | 2020-21 | 2019-20 | Target 2018-23 |
|
|---|---|---|---|---|---|
| Number of community education engagements | 24 | 17.9 | 7 | > +22 | |
| Net Greenhouse Gas Emissions (CO2-e tonnes) produced* | 6,611 | 5,973 | 6,704 | < 5,974 | |
| Effluent reuse (%)* | 18 | 29 | 12 | > 25 | |
2022-23
Take a look at our Annual Watermark brochure 2023 and learn about how we performed in the final year of our five year plan.
2021-22
Find more about Westernport Water’s achievements and upcoming projects in our 2021-22 Annual watermark brochure.
2020-21
Find more about Westernport Water’s achievements and upcoming projects in our 2020-21 Annual Watermark brochure.
2019-20
Find more about Westernport Water’s achievements and upcoming projects in our 2019-20 Annual Watermark brochure.