Choose your water future - Have your say - Pricing submission 2023-28

Have your say on future water prices and services

Every five years, Victorian water corporations are required to undertake a water price review by engaging customers about water and wastewater services, and the standards that customers desire from their water provider – balancing quality of outcomes with affordable prices.

This feedback we get will be used to develop our next price submission, which sets out our key projects and service levels for the five year period 2023-28, including our proposed prices.

Price reviews are overseen by the water industry regulator, the Essential Services Commission, who considers and approves each pricing proposal.

How we’re engaging with customers

People at a community market

Phase 3 – Closing the Loop

June – July 2022

We’ll share our draft price submission with customers in June and July via email, social media and on our website.  You will have the opportunity to have your say on whether our plans reflect the feedback we heard.

Phase 2 – Customer Forums

February 2022- May 2022

After listening to the feedback customers provided during phase 1 of our engagement program, we held four online forums to delve deeper into the areas you told us were most important.

Phase 1 – Customer surveys

September 2021 – December 2021

More than one thousand people completed Westernport Water’s community engagement surveys, sharing their views about water quality, wastewater services, water prices and what they expect from their water provider.

The survey data revealed a strong customer focus on drinking water taste and reliability, affordable bills and responding to climate change.

“The response to our surveys was fantastic and we are particularly pleased to have heard from so many different customers, including permanent residents, holiday-home owners, business owners and visitors to the region who use our services. This breadth of opinions and experiences provides us with rich data to build our five-year pricing submission plan on.”
Westernport Water’s Managing Director, Dona Tantirimudalige

Sign: Choose Your Water Future

Get involved and have your say

Register your details to have your say on our price submission.

Community stand at outdoor market

Engagement timeline

Download our fact sheet to learn more about our customer engagement activities and timeline.

Westernport Water staff member beside a work ute

Our performance 2020 – 2021

Take a look at how we’re performing in the areas customers sought in our last Price Submission in 2018.

Customers raise over $2.7K for charities

Westernport Water customers and visitors to the region have helped raise over $2,700 for charity by having their say on water and wastewater services.