Choose your water future - Have your say - Pricing submission 2023-28

Price review 2023-28

Every five years, Victorian water corporations are required to undertake a water price review by engaging customers about water and wastewater services, and the standards that customers desire from their water provider – balancing quality of outcomes with affordable prices.

The last time we did this was in 2017-18 for our 2018-23 Pricing submission. During 12 months of community engagement, our customers told us what was important to them, we listened, and we came up with a plan which was approved by the Essential Services Commission in September 2017.

It’s now time to begin this process again.

Choose your water future – Have your say

Over the coming 10-12 months we want to speak to as many of our customers as possible.

The feedback we get from our customers during this engagement process will help us determine how we manage customer demand and supply for drinking water over the next 50 years.

It’s important to us that we deliver what matters most to our customers, so our priorities reflect their needs and expected service levels, as the 2023-28 price submission will set out these services and prices for the period 1 July 2023 to 30 June 2028.

Choose your water future


  • July 2021

    Seek expressions of interest /customers to register interest

  • September 2021

    Engage with customers about what is important to them (online, phone and in person)

  • November 2021

    ESC Guidance issued

  • January 2022

    List Content goes here

  • March 2022

    Draft customer outcomes and commitments

  • April 2022

    Validate decisions and close the loop

Register your interest

To register your interest to be part of our customer engagement and community consultation on the 2023-28 Pricing Submission, please fill in the following form.


    18 - 3031 - 4546 - 6061+

    Business Owner


    Would you attend an in-person engagement session? (pending restrictions and strictly CovidSafe)


    Would you participate in online surveys?