Choose your water future - Have your say - Pricing submission 2023-28

Price review 2023-28

Every five years, Victorian water corporations are required to undertake a water price review by engaging customers about water and wastewater services, and the standards that customers desire from their water provider – balancing quality of outcomes with affordable prices.

The last time we did this was in 2017-18 for our 2018-23 Pricing submission. During 12 months of community engagement, our customers told us what was important to them, we listened, and we came up with a plan which was approved by the Essential Services Commission in September 2017.

Choose your water future – Have your say

We want to hear from as many of our customers as possible.

From September through until April 2022, we’ll be running a number of engagement activities designed to capture the views and priorities of our customers. These activities include online surveys, our annual Customer Satisfaction phone survey, focus groups and other in-person events (where possible).

This feedback we get will be used to develop our next price submission, which sets out our key projects and service levels for the five year period 2023-28, including our proposed prices.

Details of each activity and how you can participate will be posted on this webpage, on our social media channels, in your water bills and advertised throughout the community.

Customer surveys

Hundreds of customers completed our online customer surveys throughout October and early December 2021.

The information we received via the surveys will inform the priorities, projects and services that we deliver, including the prices we charge for the next five years from 2023 – 2028.

We’re now analysing the data and will share the feedback on our website and social media channels soon.


Three phases of the customer engagement journey

Register your interest

To register your interest to be part of our customer engagement and community consultation on the 2023-28 Pricing Submission, please fill in the following form.


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    Are you a local business owner?


    Would you attend an in-person engagement session? (pending restrictions and strictly CovidSafe)


    Would you participate in online surveys?