Information for residential customers

We are committed to providing high quality drinking water, recycled water and wastewater services to residential customers on Phillip Island and nearby Waterline townships, stretching from Archies Creek to the Gurdies.

See the below links to find out more about your bill and our current charges, how to pay your bill, how to set up direct debit or paperless billing, what to do if you are moving house and how to change your details.  You can also learn if you are eligible for a concession or financial assistance, find out what the 5 permanent water saving rules are, and there is a link to all of our customer forms you may need.

Access & usage charges

Find out all you need to know about our charges for our water and sewerage products and services… Read more

Paying your bill

We offer many ways to pay your bill. Choose one that suits you best. Read more

Set up Direct Debit

Stay on top of your water bill using direct debit. Payments can be taken directly from your everyday banking or credit card account.

Apply for concession

Eligible concession card holders can apply for a concession simply by registering … Read more

Update your details

Simply update your details by using the online form… Read more

Moving house?

Are you in the process of moving house? Find out what you need to know… Read more

Financial support

We have a range of financial support options and services available to assist customers. Please call 1300 720 711 for a confidential discussion on these options… Read more

Set up electronic billing

Would you like to go paperless and receive your water bill via email? Find out more here.

Permanent Water Saving Rules

Check out our five simple and easy to remember, common sense rules… Read More

Customer charter

We have helpful information on hand for our customers, including our full customer and privacy charters.… Read more

Customer forms

Our one stop shop for all customer forms, download now or complete the available online forms. Read more


Provide independent dispute resolution to energy and water customers, they have the power to investigate and resolve disputes between Victorians and their energy and water companies. Free call EWOV | 1800 500 549

Price determination is governed by the Water Industry Regulatory Order (101 KB) and the Statement of Obligations Water Industry Act 1994 (110 KB).