FAQ Water Meter Replacement Program
Why are you replacing my meter?
We are undertaking a planned meter replacement program. Your meter has been selected as part of a staged approach to renew older water meters and stop taps across Westernport Water’s service area.
When will my meter be renewed?
We are renewing meters across the Westernport Water service area using a staged approach as part of standard operational activity.
Residents will be provided notification via direct mail at least 7 days prior to replacement activities commencing in their area.
A Westernport Water representative will complete the work Monday to Friday (excluding public holidays) between the hours of 7.30am – 4pm
Do I have to have a new meter?
All meters will be renewed as part of our standard operational program over time. Meters generally have a limited operational life and some meters will be renewed to provide more accurate readings.
Do I have to pay for the new meter?
No, as long as your meter is accessible and required clearances are provided, we will cover the cost of the meter and installation.
How long will this take?
Meter renewals take on average around 15-20 minutes to complete. The water to the property will be turned off during this time.
If you’re present at the property at the time of the replacement, a Westernport Water representative will knock on the door prior to commencing the works and let you know what to expect.
Do I have to be there?
No, the property owner/resident does not have to be present during the meter replacement.
What if I am away on holidays at the time?
That’s ok, you do not have to be present during the meter replacement.
Will the water usage reading from my new meter be different to my old meter?
Aged meters can slow down over time and may under record water use. The new meter will be more accurate than the old one. You may wish to keep track of your water use by regularly reading the new meter so that you know what to expect on your next account.
Will my water bill increase?
Some customers may experience a slight increase in water usage charges as their current meters may be under-reading consumption.
The purpose of the meter replacement program is to ensure that all customers are treated equitably in terms of the accuracy of their usage readings for their water charges.
Will the new meter mean that I’ll use more water?
No. The meter is simply a measuring device and has no bearing on the amount of water you consume.
You may wish to keep track of your water use by regularly reading the new meter so that you know what to expect in your next account.
How will I know that my meter has been renewed?
A Westernport Water representative will knock on the door to notify you that they are at the property and will be turning off the water to renew the meter.
After the meter has been renewed an information card will be left at the property notifying you that the meter has been replaced.
It is critical that I always have water, what can I do?
If you are a business that requires water, or water is critical to your needs, please get in touch with Customer Service on 1300 720 711 to discuss your water supply needs.
My meter wasn’t changed?
If we are unable to change your meter during the scheduled replacement period for your area, your meter replacement will be scheduled for the next cycle.
Reasons we may have been unable to change your meter include:
- dog or pet on the property
- a locked gate or fence blocking access to the meter
- dangerous items near your meters such as insects (bees, spiders), glass
- the meter is obstructed by garden growth
- meter being ‘built-in’ by a structure (such as a wall or driveway) or a vehicle parked at your property
- the removal requires additional plumbing works
- your support in preparing your meter and ensuring it meets access requirements is appreciated.
