Customer forums

Thank you to all our customers who participated in our online customer forums.

There were many so many great conversations and ideas, which will help inform our future water plans and prices for our next price submission.

‘Tell us what you think’ mini session

Share your views about water services in a short, one-hour focus group.

Tuesday 29 March
7pm – 8pm


solar panels

Climate Change

Share your views on how and when we invest in renewable energy projects to get to net zero.

Monday 4 April
6.30pm – 9.30pm


Water Quality & Taste

Share your thoughts about the services and projects you want us to deliver, and the prices you pay.

Thursday 7 April
9.30am – 12.30am


Comparative bill

Access & usage charges and bill impacts

Share your thoughts about how our access and usage charges are set for the next 5 years.

Tuesday 3 May
6.30pm – 9.30pm


Who can participate in the customer forums?

Anyone who lives, works or owns property in Westernport Water’s service area. You don’t need any special knowledge or expertise – this is about understanding your needs and preferences as a customer.

What’s involved?

You’ll attend an online forum where you’ll hear from Westernport Water staff about some of the key projects we’re proposing over the next five-year pricing period. As a group, you’ll then consider, discuss and influence the direction of these projects.

The forums are being held via ZOOM as a COVID-safety precaution and to enable customers to participate from home.

There are two forums to choose from, each focusing on a different topic, plus a shorter ‘mini-session’. You can choose which forum you want to attend, and you can attend more than one.

Get paid to share your views

Everyone who participates will be paid for their time in the form of a $100 credit on their water bill or a family pass to Phillip Island Nature Parks. Participants who attend the mini-session will receive a $50 credit or a single pass to Phillip Island Nature Parks.

How to apply

Register your interest using this form and we’ll get in touch with more details.

Places are limited.


The communications team are happy to talk to you and answer any questions. Contact or call 1300 720 711.

More information

Customer forums are one of the engagement activities we’re doing as part of our next Price Submission