Regional water customers asked to provide feedback on products and services


Regional water customers are being asked to provide feedback on products and services. For completing the survey, customers will go in the draw and potentially win one of ten $100 bill credits. The survey opens from 9 October 2023.

Regional Water Alliance – Media Release

Regional water corporations are committed to ensuring the highest level of customer satisfaction. Customers will soon have an opportunity to share their feedback as part of an Annual Customer Satisfaction Survey.

In an effort to continually enhance the water and sewerage services provided to the community, a sample of customers will receive an email and be asked to complete a short survey to share their thoughts on satisfaction with water and sewerage services.

Organisations aim to gather feedback from over two thousand customers across the seven participating water corporations, which include Westernport, South Gippsland, Gippsland, East Gippsland, Central Highlands, Goulburn Valley and Coliban Water.

To encourage participation, each corporation is offering customers the chance to win one of ten $100 bill credits for those who complete the survey before 6pm Tuesday, 31 October.  Winners will be announced by each water corporation after the survey closes in early November 2023.

For those eager to provide feedback and potentially win a $100 bill credit, the survey will also be made accessible on each participating water corporation’s website for four weeks from 9 October 2023.

We know that keeping your personal data private is more important than ever. Personal information collected for competition entry will be used solely for the purposes of the competition. Your information will not be linked to feedback.


Quotes attributed to Westernport Water’s Managing Director, Dona Tantirimudalige

“This year, we are reaching out to a sample of customers via email to gain insights into their perspectives on our products and services, and I encourage them to be as honest as possible.”

“Gaining insight into the customer experience allows us to identify whether we are meeting customer expectations for water and sewerage services. The survey is one of the most important ways we learn from our customers and improve our services.”

“Regardless of whether customers receive an email invitation, everyone can participate by visiting our website and taking the survey to ensure their voices are heard.”



Media enquiries to Manager Communications and Engagement on 1300 720 711 or email: