The region’s water and sewer customers are being asked to spend a few moments giving their local water corporations some feedback.

Gippsland’s four water corporations, Westernport, South Gippsland, East Gippsland and Gippsland Water are working together to survey customers on overall satisfaction, current services as well as ideas on how best to plan for the future of the region.

“These sorts of surveys are really important for us both in terms of measuring where we are at now but also assessing how customers think we should move forward,” said spokesman for the survey project, Mr. Paul Clark of Gippsland Water.

“By working together, we not only save money but we are also able to compare individual performance against each other which is another really useful outcome from working collaboratively.”

The telephone surveys will commence Friday September 23rd and continue for two weeks.
The survey company, Insync, will clearly identify themselves at the start of the call.

“This is all about gathering information from customers and not selling any product or service. If customers receive calls from people offering to sell water filters or any other water device, that is not our survey,” added Mr. Clark.

The calls will take around 10 minutes with the customer being asked around 20 questions about service, expectation and price.

“This is the third time that the local water corporations have worked together on this type of survey and is an example of how we are all working more closely together to find savings in our operating costs, which then allows us to continue to put downward pressure on customer bills,” concluded Mr. Clark.

Results of the surveys will be shared via the media and on individual water corporation websites in December.


For all media enquiries, please contact Geoff Russell, Westernport Water’s Manager Communications and Public Relations Manager:
tel: 1300 720 711