Customer first approach drives strong performance

Westernport Water is pleased to release its 2022 Annual Report following its tabling in Parliament this week.

The report features information on customer and community engagement programs, record capital expenditure, strong operational performance, and a customer-first approach that delivered $1 million worth of financial support to customers.

The provision of reliable high-quality water and wastewater services remains the key focus for Westernport Water, along with climate change action and adaptation. Our drinking water was recognised by the Water Industry Operators Association as Victoria’s best-tasting tap water, which follows sustained improvements to the treatment process and highlights the capability of our dedicated water treatment team.

Westernport Water reported a small net loss after tax of $73k for the 2021-22 financial year. The corporation remains financially sound with steady cash flow and strong cost controls in place.

Capital works detailed in the report include the upgrade of the Cowes Wastewater Treatment Plant to accommodate future growth, the replacement of the San Remo Basin Liner and Cover, and the delivery of the 2021-22 Water Quality Plan, including the commissioning of a 2.3 ML treated drinking water storage tank at Wimbledon Heights to improve the reliability of our water supply to Phillip Island customers.

Quotes attributed to Managing Director Dona Tantirimudalige.

“Our team takes great pride in delivering quality customer and community engagement to build a better future for our people, our customers, and our community.

“We are passionate about meeting the expectations of our customers and the role we play in delivering essential water and wastewater services.”

“Our balance sheet remains in a healthy and strong position. The corporation has good quality fixed assets designed to meet peak customer demand and debt levels remain low.”

“To help people experiencing financial difficulties, we have a range of grants, concessions and rebates available to customers to help them stay on top of their bills and I encourage customers to give our Customer Care Officer a call to learn about the support available on 1300 720 711.”


Read the 2022 Annual Report here



Media enquiries to Manager Communications and Engagement on 1300 720 711 or
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