Help us make sure the issues that matter most to our customers and communities are addressed through these plans, which affect the services we deliver and the prices we charge.
Our Urban Water Strategy is a long-term plan to secure water and sewer system capacity in our region for the next 50 years. It outlines how we’ll respond to challenges like population growth, climate change and droughts.
Our next Urban Water Strategy will include actions we need to take between 2027 and 2032 to ensure ongoing reliability of our services.
The Department of Energy, Environment and Climate Action (DEECA) reviews and approves our strategy. Read more.
Every five years, we prepare a price submission outlining our water and sewerage services, proposed prices, planned infrastructure investments, and the standards we’re committing to for the next five-year period.
Our submission is reviewed by the Essential Services Commission (ESC) who issue a price determination that approves the maximum prices we may charge. The prices must reflect an assessment of the efficient costs Westernport Water need to recover to provide valued services to customers.
Customer and community engagement
From September 2026 to December 2027, we’ll engage with customers and the community to better understand their needs, priorities and expectations. This feedback will help inform the development of our Price Submission and future service plans.
We are now seeking your input to develop plans for the future.
View our current Price Submission
Click ‘sign up’ below to register your interest in being part of the 2027 Urban Water Strategy Panel on Thurs 13 August 2026, 6.30pm-8.30pm on-line or in-person at Newhaven.
You will be paid $100 as a customer bill credit following active participation on the panel.
You’ll need to be a customer or reside in our service area and be aged 16 years+.
We encourage expressions of interest from customers of all ages, backgrounds and lived experiences. We particularly welcome interest from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, members of the LGBTIQA+ community, young people, older adults, and customers from across our service area.
If you require any assistance to complete this form or participate in the Customer Panel, we are happy to provide reasonable adjustments. This may include interpreter services, translated information, accessible formats, visual aids, or other support to enable your participation.
If you have any accessibility or support requirements, please let us know in the space provided on the form or contact us to discuss how we can assist.
We will not disclose personal information to any external parties without consent, unless required or authorised by law. Refer to our privacy policy which sets out how and why we collect, use and disclose your personal information.
Page updated 15 July 2026
