We’re exploring our customers’ priorities and the issues we’re facing, as we develop two important plans, our:

  • 2027 Urban Water Strategy
  • 2028-2032 Price Submission

Help us make sure the issues that matter most to our customers and communities are addressed through these plans, which affect the services we deliver and the prices we charge.

2027 Urban Water Strategy

Our Urban Water Strategy is a long-term plan to secure water and sewer system capacity in our region for the next 50 years. It outlines how we’ll respond to challenges like population growth, climate change and droughts.

Our next Urban Water Strategy will include actions we need to take between 2027 and 2032 to ensure ongoing reliability of our services.

The Department of Energy, Environment and Climate Action (DEECA) reviews and approves our strategy. Read more. 

Price Submission 2028-33

Every five years, we prepare a price submission that explains our water and sewerage services, prices, infrastructure investments, and the standards we’re committing to for the next five-year period.

Our submission is reviewed by the Essential Services Commission (ESC). This independent review helps make sure our prices and plans are fair, efficient and in the best interests of our community.

Our next price submission will cover the period from 1 July 2028 to 30 June 2033.

We are now seeking your input to develop plans for the future.

View our current Price Submission

Expression of Interest Form

Click ‘sign up’ below to register your interest in being part of the 2027 Urban Water Strategy Panel on Thurs 13 August 2026, 6.30pm-8.30pm on-line or in-person at Newhaven.

You will be paid $100 as a customer bill credit following active participation on the panel.