Customer satisfaction surveys underway

Customer Satisfaction Survey
Bass Coast and Gippsland residents are being asked to give feedback to their local water corporation this month.

Gippsland Regional Water Alliance partners – Westernport Water, South Gippsland Water, Gippsland Water and East Gippsland Water – are working together on the survey, seeking feedback on overall satisfaction, current services as well as ideas on planning for the future of the region.

“Gathering feedback is really important for us both in terms of measuring where we are at now and also assessing what customers want from us in the future,” said spokesperson for the survey, Mr Gareth Kennedy of Westernport Water.

“By working together, Gippsland’s water corporations are not only saving money, we’re also able to compare our results which can be really useful to ensure ongoing improvements for our customers.”

The telephone surveys will commence on Wednesday 11 October and continue for two weeks.

The survey company, Insync, will clearly identify themselves at the start of the call and will not engage in any sales pitch during the call.

The calls will take around 10 minutes with the customer being asked around 20 questions about service, prices, and their expectations.