Set Up Direct Debit with PayWay
Managing your bills has never been easier with PayWay – a simple, secure, and convenient way to set up direct debit payments. No more remembering due dates or worrying about missed payments – PayWay takes care of it all for you.
What is PayWay?
PayWay is a secure online payment service that allows you to automate your payments, so you can stay on top of your bills effortlessly.
With PayWay, your payments are paid automatically on the due date from your nominated bank account or credit card, saving you time and effort.
Benefits of Direct Debit with PayWay:
- Convenient: Payments are made automatically, so you don’t have to worry about missing due dates.
- Flexible: Choose between paying from your bank account or using your credit card.
- Secure: PayWay uses industry-standard security measures to ensure your payments are processed safely and securely.
- Cost-effective: No extra fees for setting up or maintaining direct debit.
Your Payment Options
Choose one of the two direct debit payment options below:
Standard Plan
Choose this option if you want to pay a specific amount in regular instalments.
Payments will be deducted from your credit card or bank account on set dates.
Variable Schedule
Choose this option if you want to pay off the full balance owing when due.
Payments will be deducted from your credit card or bank account two days after your account is due.
Once your direct debit is set up, you’ll receive a confirmation, and payments will automatically be deducted according to your billing schedule.
Manage your payments
Need to make changes?
You can easily update or cancel your direct debit settings anytime through your online account.
Direct Debit Terms and Conditions
Direct Debit arrangements are subject to agreement by Westernport Water.
We will provide 14 days notice if we are going to change or vary any of the direct debit conditions.
Call our Customer Service Centre on 1300 720 711 to:
Defer a Direct Debit
You will need to provide us with two working days to arrange the deferral.
Stop an individual Direct Debit
You will need to provide us with two working days to arrange the stop.
Alter the payment schedule
You can change or amend the amount of your direct debit, frequency of the payment or add another property to Direct Debit.
Suspending the Direct Debit
You can suspend your Direct Debit for a period of time. Other alternative payment arrangements will be required.
Cancelling the Direct Debit request completely
You can cancel your Direct Debit at any time.
The request can be made by:
- telephoning our customer service department on 1300 720 711
- writing to Westernport Water, 2 Boys Home Road, Newhaven Victoria 3925
Disputing any Direct Debit transaction
You are entitled to query your Westernport Water account at any time.
To dispute a Direct Debit amount call 1300 720 711 and we will follow up and resolve your enquiry within 5 business days.
Dishonored Direct Debits
Please ensure you have enough funds in your nominated account to cover each direct debit as additional fees may be payable if a transaction is dishonored by your financial institution. A fee may also be charged to your Westernport Water account in the case of a dishonored direct debit payment.
Privacy and Security
We will keep the personal details you have provided strictly confidential and for use only for establishing and maintaining your direct debit arrangement. Only information necessary for the
establishment of direct debit will be shared with your nominated financial institution. The information may also be used for billing and other administrative purposes by us.
Difficulties making payments
If you are experiencing difficulties making payments or your circumstances change, please contact us to discuss as soon as possible.
For any questions or assistance, our Customer Relations Team is here to help!
Should you wish to discuss the payment arrangement or anything else in relation to your account, please do not hesitate to Call our Customer Service Centre on 1300 720 711 as soon as possible.