Customer Panel Expressions of Interest NOW open

We’re exploring our customers’ priorities and the issues we’re facing, as we develop two important plans, our:

  • Urban Water Strategy. When: 1 x 2-hour session on Thurs 13 Aug 6.30pm-8.30pm (on-line or in person at Newhaven)
  • Price Submission. When: 2 x 2-hour sessions sometime in October 2026 (times/dates to be confirmed)

Help us make sure the issues that matter most to our customers and communities are addressed through these plans, which affect the services we deliver and the prices we charge.

Register your interest to join a Customer Panel today.

You will be paid $50 per hour as a customer bill credit for each hour served on a panel.

You’ll need to be a customer or reside in our service area and be aged 16 years+.

We encourage expressions of interest from customers of all ages, backgrounds and lived experiences. We particularly welcome interest from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, members of the LGBTIQA+ community, young people, older adults, and customers from across our service area.

Sign up

Complete this form to register your interest to be part of one or both of our Customer Panels in 2026. Make sure the issues that matter most to you are addressed through these plans, which affect the services we deliver and the prices we charge.

This field is for validation purposes and should be left unchanged.
Are you a(Required)
Do you identify as Aboriginal or Torres Strait Islander
Do you identify as having a disability?
Which best describes your financial situation
What Panel or Panels would you like to be part of?
Please indicate how you plan to participate in the panel/s(Required)
Select an option

If you require any assistance to complete this form or participate in the Customer Panel, we are happy to provide reasonable adjustments. This may include interpreter services, translated information, accessible formats, visual aids, or other support to enable your participation.

If you have any accessibility or support requirements, please let us know in the space provided on the form or contact us to discuss how we can assist.

We will not disclose personal information to any external parties without consent, unless required or authorised by law. Refer to our privacy policy which sets out how and why we collect, use and disclose your personal information.

Page updated 15 July 2026