Customer Satisfaction Survey Banner

Customer Satisfaction Survey

Share your feedback for the chance to win! 

The online survey is open from 1 October to 5pm on 22 October 2025, and takes approximately 8 minutes to complete.

For completing the survey, we offer customers the chance to win one of ten $100 bill credits. Winners will be announced in early November 2025.

Take the survey from Wednesday 1 October 2025

About the survey

We want to hear directly from our customers about the services we provide and how we can improve.

Your feedback helps guide decisions on water services, planning, and investment to meet community needs now and into the future. Helping us to continually enhance the water and sewerage services provided to customers and the community.

No problem! For those eager to provide feedback and potentially win a $100 bill credit, the survey will be available for customers here on our website until 25 October 2025. Click the link to take the survey now!

Our survey explores your satisfaction with drinking water and wastewater services, perceptions of water quality, the value you receive for your investment, your overall satisfaction, and the level of trust you place in us. 

  • Gippsland Water
  • Westernport Water
  • East Gippsland
  • South Gippsland
  • Central Highlands
  • Coliban Water
  • Goulburn Valley Water

For over a decade, we’ve partnered with fellow regional Water Corporations to conduct an annual survey to understand customer thoughts on our products and services. By joining forces, we can undertake customer research services more efficiently and deliver better outcomes for our communities.

Insync has been appointed as our survey partner. They are a Melbourne-based company that specialises in customer engagement surveys.  No personal information is being shared with Insync and your personal information will not be linked to feedback.  Insync offers sophisticated data analysis and reporting tools that will help Westernport Water to make data-driven decisions based on the survey results.

We know that keeping your personal data private is more important than ever. Personal information collected for competition entry will be used solely for the purposes of the competition. Your information is deidentified and will not be linked to your feedback.

Competition Terms and Conditions

Respond to our 2025 Annual Customer Satisfaction Survey for a chance to win $100 off your next water bill.

From 1 October 2025 until 5pm on 22 October 2025, eligible customers who have completed our online customer satisfaction survey will be entered into the draw for one of 10 chances to win $100 off their next water bill.

Terms and Conditions

  1. The promotion is being conducted by Westernport Water, ABN:63 759 106 755, 2 Boys Home Rd, Newhaven VIC 3925.
  2. Participation in the promotion is deemed as acceptance of these Terms and Conditions.
  3. The promotion applies to uptake from Residential and Non-Residential accounts in Westernport Water’s service area (Eligible Customers) via the online survey, between Wednesday 1 October and Wednesday 22 October 2025.
  4. An Eligible Customer’s entry will be saved in our Customer Relationship Management system as an identifier of an entry (survey responses remain anonymous, entry refers to the email address provided to enter the draw)
  5. An Eligible Customer’s account must be active at the time of the competition prize draw to be eligible to win a prize in the competition.
  6. Ten winning competition entries will be randomly selected on 14 November 2025.
  7. Each of the ten competition winners will receive a credit of $100 off their Westernport Water account.
  8. An Eligible Customer can only win one prize in the competition.
  9. Competition prizes are not redeemable for cash.
  10. Westernport Water employees and immediate family (same household) are ineligible.
  11. The competition prize draw will be conducted at midday (AEST) on 14 November 2025 at Westernport Water’s Head Office Newhaven.
  12. Competition entries at the time of the draw that are deemed not to have complied with these Terms and Conditions will be deemed invalid.
  13. Competition prize winners will be notified by telephone and/or email. First names and suburbs for each competition prize winner will be published on the Westernport Water website on 20 November 2025.
  14. Westernport Water’s decision will be final and no correspondence will be entered into.