Please note that our Customer Service Centre at Newhaven will be closed on the following days:

• Wednesday 24 December 2025 (closing at 12 pm)
• Thursday 25 December 2025 (Christmas Day)
• Friday 26 December 2025 (Boxing Day)
• Thursday 1 January 2026 (New Year’s Day)

If you need us while the office is closed, our 24/7 faults and emergencies line is always available on 1800 249 090.

For plumbers: bookings for recycled water inspections and wet tappings will pause from 19 December 2025, with normal services resuming on Monday, 12 January 2026.

To talk with one of our team, or for information on any matter related to our products and services, please contact us in one of the following ways:

• General Enquiries: 1300 720 711  – 8.30am – 5.00pm Monday – Friday
• 24 hr Faults and Emergencies: 1800 24 90 90
• Email: westport@westernportwater.com.au
  All emails should be sent to our central email address. They will be redirected to the appropriate person upon receipt.
• National Relay Service (TTY Text Phone): 133 677 then ask for 5956 4100
  If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:

Visit us

Our customer service centre at 2 Boys Home Road, Newhaven.
If you plan to visit, please note we can no longer accept cash payments. All cash payments may be made at the Post Office.