Annual customer survey gets underway

Westernport Water is asking its customers to share their feedback as part of its annual Customer Satisfaction Survey, to be conducted over the next six weeks.

A random sample of customers will receive a phone call and be asked to complete a 10-minute survey to share their thoughts on Westernport Water’s services.

A further sample will be contacted via email with an opportunity to complete an online version.

Australian-based contractors Insync and TKW Research will conduct this year’s survey on behalf of Westernport Water and six other Victorian water corporations to save costs.

TKW Research will identify themselves and will not be selling any product or service.

More than two thousand customers across the seven water corporations, including Westernport Water, will be surveyed.

Quotes attributed to Westernport Water’s Managing Director, Dona Tantirimudalige

“Gaining insight into the customer experience allows us to identify whether we are meeting customer expectations for water and sewerage services.”

“We use the survey results to help shape our plans and outcomes, as well as measure and improve our performance.”

“If a customer is contacted for feedback, they will be asked a range of questions about our products and services, and I encourage them to be as honest as possible.”

“In addition to telephone surveys, we are making available a short online survey; this will be sent to a sample of customers by email in the coming weeks.”


Media enquiries to Manager Communications and Engagement on 1300 720 711 or email |