What is the 2027 Urban Water Strategy?
Our 2027 Urban Water Strategy will set out our 50-year plan to have enough water to meet the needs of our communities, businesses, agriculture and industry, for cultural values and to improve the health of our waterways.
Don’t be concerned about the “urban” label. The rural, coastal and agricultural municipality of Bass Coast is included, along with its permanent and holiday populations across distinct serviced areas.
Our region is growing, and our climate is becoming hotter and drier, increasing demand for water. At the same time, less water is flowing into our storages.
To respond, we are exploring a mix of water savings, water smarts and alternative water sources, but good planning takes time, which is why we need to start preparing.
Actions in the 2027 Urban Water Strategy will be costed into our 2028 Price Submission.
And that’s where you come in.
We want to understand what matters to you and our community as we shape our water future, together.
What does this mean for you?
Water plays a vital role in our everyday lives. From the inherent rights and connection Traditional Owners hold, to supporting our health, the environment, communities and our economy here in the Bass Coast Region.
We want to know what ideas you have about water savings, water smarts and potential new water sources.
Your feedback will play an important role in understanding customers’ expectations for water security and drought preparedness. Feedback will help shape future infrastructure and investment actions to be costed into our 2028 Price Submission.
Ultimately, helping us make decisions about where to invest and what to prioritise in the short and long-term, to deliver water security for our customers, the community, Traditional Owners and the environment.
What are your ideas to help increase our water security, through water savings, water smarts or new water sources?
There are many ways we can all contribute.
Recent feedback shows that most customers place a higher priority on keeping bills as low as possible than on paying more for improved water security, such as fewer restrictions and increased drought resilience.
But making every drop count through water savings such as having shorter showers or fixing leaks around the house won’t be enough to meet our future water needs.
There is a need to think bigger and explore solutions on a regional scale. This could be purchasing more water or adopting new technologies (smarts) to improve our network.
We also know rainfall can no longer be relied on to fall when or where we need it most. That means we must continue considering climate independent water sources for the future – sources such as continuing access to desalinated seawater, (part of the Victorian Water Grid), or using more recycled water for irrigation, industry, or even polished recycled water suitable for drinking water (in the longer-term).
Timelines
Stage 1
Your willingness to pay for levels of service (complete)
Stage 2 NOW
Help review water supply options to meet future demand and improve water security.
Stage 3
Your feedback on the draft 2027 Urban Water Strategy
Stage 4
Our final 2027 Urban Water Strategy
Frequently asked questions
What is an Urban Water Strategy?
All Victorian water businesses are required to engage with their customers and local communities to develop their Urban Water Strategies (UWS).
These strategies identify the best mix of actions to manage demand for and ensure sufficient supplies of drinking water across our service region for the next 50 years.
Actions are updated every 5 years and will be costed in our 2028 Price Submission.
How is an Urban Water Strategy developed?
We will engage with our customers, community and key stakeholders to understand what matters as we shape our water future, together.
In parallel to, and to help inform our engagement, we will also undertake significant technical analysis to support our understanding of the challenges we face and the options we might implement in response.
How can I provide feedback?
In 2025, we received your feedback on willingness to pay for levels of services. See ‘What we’ve heard so far’.
A Customer Panel is being formed in August to help us review water supply options to meet future demand and improve water security.
This will not be the last time you hear from us about this strategy.
The draft Urban Water Strategy 2027 will be available for public comment in late 2026.
We will consider your feedback on the draft strategy when we develop the final Urban Water Strategy.
We expect to finalise the Urban Water Strategy by mid-2027.
We will continue to keep you informed as the strategy progresses.
Customer-Assessment-Panel-Code-of-Conduct-2026
This Code of Conduct outlines the expectations for the behaviour and ethical conduct of all members participating in the Panel to ensure a positive and constructive atmosphere. The Code of Conduct is the key tool to ensure that all members of the Panel act honestly and ethically, and that all members have a fair chance to be heard.
Page updated 8 July 2026
