In 2018-19, we worked towards the customer commitments that you valued. Expand each section to learn more about how we performed:
Better tasting water
* Customer satisfaction was below target which may be due to the increase in holiday home owners participating in the annual survey. This market segment is historically less satisfied with our drinking water.
Affordable and responsive services
* Dryer conditions led to an increase in bursts and leaks which contributed to a longer than anticipated response time.
Reliable water and wastewater services
Find more about Westernport Water’s achievements and upcoming projects in this brochure.