Utility Relief Grant Scheme

The Utility Relief Grant provides assistance for domestic customers who are unable to pay their utility bills due to a temporary financial crisis. Assistance may be provided to low-income households suffering a short-term (within last 12 months) financial crisis who are unable to pay for a current utility and who are at risk of disconnection or restriction of supply.

Concession card households eligibility

You must hold at least one of the following concession cards:

  • Pensioner Concession Card
  • Health Care Card
  • DVA Gold Card

Non-concession card households eligibility

If applicants do not hold a current concession card, they must be registered with their utility retailer’s hardship program to be eligible.

To find out if you are eligible for the Utility Relief Grant Scheme please contact Westernport Water’s Customer Relations Co-Ordinator on:

You can visit the Department of Human Services website for more information.

Residential hardship policy

Westernport Water recognises that anyone may experience times of financial hardship and we extend our hardship policy to those who have the intent, but not the capacity to pay.

For a confidential discussion with our Customer Relations Coordinator:

Hardship Brochure

Customers discussing their water bill

Family Violence policy

Westernport Water is commitment to effectively supporting our customers and employees who may be experiencing, directly or indirectly, family violence.

Westernport Water actively promotes gender equality and respectful relationships, and has a zero tolerance to violence in all its forms.

The organisation seeks to empower customers to request assistance in regards to family violence related concerns, regardless of their current financial capacity.

View our Family Violence Policy here – Residential Hardship Policy – Adopted 20180919

For a confidential discussion with our Customer Relations Coordinator:

We recommends anyone experiencing family violence to access support services on the following webpage:

https://services.dhhs.vic.gov.au/family-violence-prevention-and-support-programs