After gathering feedback from approximately 1,000 customers between September 2016 to March 2017, Westernport Water is now approaching the second phase of its engagement with customers for the 2018-23 Pricing Submission.
Gareth Kennedy, Westernport Water’s General Manager of Customer and Community, stated “The response we’ve received from the community has been wonderful. We’d like to thank all of our customers that have spoken to us at events and completed our survey both online and in person. Using the customer feedback we’ve received so far, we have prioritised six key areas for further discussion based on the needs and interests of our customers”.
“We are now planning a number of workshops in Cowes and San Remo and are seeking expressions of interest from people that would like to participate,” said Mr Kennedy.
“During the workshops we will be presenting detailed information on key topics for consideration and comment. Topics include prices and charges, guaranteed service levels, major projects, drinking water quality, recycled water, and our response to climate change”.
Every five years, water corporations are required to submit a proposal to the Essential Services Commission, which ultimately determines the maximum prices that can be charged for water and wastewater services.
“It is important to us that our submission to the Commission represents the views and concerns of our customers. Customers are able to express their interest in attending one of our pricing submission workshops on our website or by calling 1300 720 711.
“Workshops are expected to take up to three hours and we are offering each participant a $50 bill credit or $50 Visa Debit Card, and a complimentary meal for giving up their time,” said Mr Kennedy.
The workshop times and locations are:
- Wednesday 10 May – Phillip Island RSL, Cowes 10 – 1pm (Child minding provided)
- Wednesday 10 May – Phillip Island RSL, Cowes 6 – 9pm
- Wednesday 17 May – Silverwater Resort, San Remo 6 – 9pm
“If you want to find out more information about each of the key topics, you can also engage with us online at http://letstalk.westernportwater.com.au” said Mr Kennedy.
Registration is open to customers of Westernport Water and is essential if you plan to attend one of the sessions.