Access and usage charges – Residential customers

By resolution of the Board, Westernport Water has adopted the following Access and Usage Charges for the period, 1 July 2017 – 30 June 2018.  This is in accordance with the Water Act 1989 and the pricing decision handed down by the Essential Services Commission.

Please contact our Customer Support Team on 1300 720 711 for any enquiries regarding fees and charges for our services.

For our Access and Usage charges for the period, 1 July 2017 – 30 June 2018, download a printable copy of the Access and Usage Charges Card 2017-18  by clicking on the link.

Download our Access and Usage Charges Explained (2017-18)  flyer by clicking on the link.

Water access chargeAustralian dollars $ per annum
Standard residential$388.68
Vacant land – connected$388.68
Vacant land – unconnected$194.33
Residential water usage chargeAustralian dollars $ per kilolitre
Block 1 Less than 33 kilolitres$1.9973
Class A Recycled Water$1.0794
Wastewater access chargeAustralian dollars $ per annum
Standard residential$599.22
Vacant land – not connected$300.13

Miscellaneous charges

Water connection fee (per tapping)Australian dollars $
Standard 20mm (wet)$336.01
Standard 20mm (dry)$266.48
All other tapping sizesPrice on application
Wastewater connection fees (per connection)Australian dollars $
Standard residential connection$185.35
All other connectionsPrice on application
Special meter readings (per reading)Australian dollars $
For property sales$58.44
Restrictor removal fee (per restrictor)Australian dollars $
Residential 20mm meter$63.79
Account history in excess of three yearsAustralian dollars $
Account and usage history$77.17
Information statement (per statement) Australian dollars $
Standard (within five business days)$51.18
Priority (within 24 business hours)$102.40
Plan copies (per A4 page) Australian dollars $
Block plan$34.70

Melbourne Water’s area of responsibility for the management of waterways, drainage and floodplains includes part of Westernport Water’s service area. The management of these waterways is funded through an annual property-based ‘waterways charge’. This charge affects property owners only and will be billed each year in the first quarter bill by Westernport Water on behalf of Melbourne Water.

The annual waterways charge is used to manage and improve waterways, drainage and flood protection within the Port Phillip and Westernport Bay catchment. Some of the works already undertaken by Melbourne Water include removal of non-indigenous trees along riverbanks, revegetating part of the Bass River and the building of seven street gardens in Church Street, Cowes.

The waterways charge will appear each year in your first quarter bill.

For more information about the charge, where it applies and the services and projects in your area, call Westernport Water on 1300 720 711 or visit the Melbourne Water website.