How we can help you
Westernport Water recognises that anyone may experience times of financial hardship, so we have a range of alternate payment options available to our customers experiencing difficulty paying their account.
- Applying for Concession
- Financial assistance – learn more about the Utility Relief Grant Scheme and our Hardship Policy
- Payment plan options
Westernport Water also partners with Resolve 180 to provide customers access to specialist assistance to identify a repayment plan tailored to a customer’s individual financial situation.
Under the program, Resolve 180 will:
- Listen to your situation
- Provide you with the tools to understand your financial situation
- Assist you to complete the required documentation
- Assess your situation and come to a mutually beneficial repayment plan to assist you on your way to resolving your outstanding obligation
- Treat you with dignity, respect and compassion
For a confidential discussion with our Customer Relations Coordinator please call: