Plumbing FAQ’s

Common plumbing FAQ’s and important information for Plumbers

How do I connect to water?

To connect to our water system the following information must be provided:

• Completed Application for Water Connection 2016-17 form
• A4 scaled building plan, specifically detailing the floor plan

All applications will be processed within 10 business days from the day we receive it.

For large commercial property connections please contact us 1300 720 711

How do I connect to sewer?

To connect to our sewer system the following must be provided:

All applications will be processed within 10 business days from the day we receive it.

If you would like to know whether your property can be serviced via alternative means, such as a septic tank, you need to check with Bass Coast Shire Council.

What do I need to know about Recycled Water?

Recycled Water is available in new estates in Cowes and has been mandated for all areas that are now serviced with recycled water.

Westernport Water has assumed responsibility for all recycled water plumbing inspections from Victoria Building Authority. Recycled water plumbing inspections are required at three stages of a residential property development:

• Stage 1 (R1) Meter to dwelling – service pipes exposed below ground between meter assembly & house
• Stage 2 (R2) Rough-in – pipework to fixtures within the house prior to plaster installation
• Stage 3 (R3) Commissioning – property development is complete.

Plumber is responsible to book in R1, R2 and R3 inspections at appropriate stages of building construction and pass these inspections. Westernport Water reserves the right not to connect recycled water to properties which have not passed R1, R2 and R3 inspections in order to protect public health.

How do I book a recycled water inspection?

Westernport Water is now responsible for all recycled water plumbing inspections throughout the property development.

Bookings must be made at least 2 business days in advance and are carried out between 8:30am–3:30pm Monday to Friday.

If we are unable to attend to any booked inspections a WPW plumbing inspector will contact you directly to re-schedule. If you do not hear from WPW, assume that the booking made will be attended at the time scheduled.

To book your recycled water inspection:

How do I obtain an As Constructed Drawing?

Please contact Customer Support or the Development team on 1300 720 711 and we can email a copy to you.

What do I need to know about backflow prevention?

For all backflow enquiries please contact the Development team on 1300 720 711