About payments and charges

Westernport Water’s pricing structures are set down in the Water Plan 2013 – 2018 (2.14 MB) and approved by the Essential Services Commission.

Payment options

Did you know that you can make periodic payments from your everyday banking account or from your credit card account? Call us on 1300 720 711 to make an arrangement on a date that suits you.

Use your Mastercard or Visa card to make full or part payments of your account.
Choose one of the following two options:
1) Call 1300 720 711 to pay over the phone with your credit card
2) Click here to pay online now, using our secure online payment portal.
BPAY lets you use your phone banking or internet banking service to pay your Westernport Water account.

Register with your participating financial institution to become a Bpay customer and make this payment direct from your cheque, savings or credit card account.

Westernport Water’s Biller Code is 93682, and your unique Reference Number can be found in the ‘Payment Options’ section on the back of your bill.

Direct debit is an easy way to make sure your bills are paid on time. Payments can be taken directly from your nominated bank account, credit card or credit union.

You can organise a direct debit for your account that either:
– Pays the full balance of the account
– Pays an amount in regular installments. The amount you select will be deducted from your bank account weekly, fortnightly, or monthly.

For either option, you can defer a payment by contacting us three working days before the payment is due.

To set up this payment method, please call 1300 720 711 to have an application form sent to you or download a pdf copy of the direct debit form (pdf 82 KB)

In person using cash, cheque, credit and Eftpos. Please present the account intact at our office at 2 Boys Home Road, Newhaven, 3925, between 8.30am-5pm Monday-Friday.
Attach your payment slip from the bottom of your bill to your cheque and post by mail to Westernport Water, 2 Boys Home Road, Newhaven, 3925.
BILLPAY your account by presenting the account at any Australia Post office.

Penalty interest

Please note that a penalty interest rate of 6.1% applies to overdue accounts.

For information on all our access and usage charges including miscellaneous and commercial charges, visit our Access & usage charges page.