FAQ'S (Frequently Asked Questions)
Q: Can I get a Pensioner Rebate on my block of Land?
A: No, for the rebate to be applicable it must be your
Q: I don’t have any services on my Vacant Land, why do I have to pay charges?
A: Customers who are able to connect to our water and sewer system pay fixed access. This fee is not related to usage.
Q: Why do I pay “WASTEWATER” on vacant land when I use no water?
A: Wastewater is a Sewerage Access Charge and is charged on properties which have the service available.
Q: Why am I paying consumption when I have a tenant on the property?
A: Have you registered your tenant, all tenants need to complete a Tenant Application Form available from your Real Estate Agent or our office. Once this application is received your tenant will be registered on our system and will then receive accounts for consumption.
Q: Why are Westernport’s access charges higher than
A: Westernport Water supplies a relatively small population but must develop and maintain infrastructure to meet peak populations of up to 60,000 during holiday periods and major events on
Q: Is there any Fluoride in the Westernport’s Water System?
A: A Department Of Health requirement to introduce fluoride into our water supply, as a way to improve dental health, came online in February
Q: When will Westernport Water read my meter and how often will I get a bill?
A: Westernport Water reads its water meters three times a year in February, June and October. As a result, the customer is also billed three times a year and these billings will come out in the first week of March, July and November.
Q: Why does the water storage level sometimes not go up after we have a big storm?
A: The water table of the surrounding countryside may be low following a prolonged dry period wit much of the rainfall soaking into the ground. During a wet sequence such as July to November