Hardship or concession

How we can help you?

Westernport Water has a range of alternate payment options available to assist you if you are experiencing difficulty paying your account. Please call 1300 720 711 for a confidential discussion on these options.

Residential hardship policy

Westernport Water recognises that anyone may experience times of financial hardship and we extend our hardship policy to those who have the intent, but not the capacity to pay. Call 03 5956 4144 or email us at hardship@westernportwater.com.au for a confidential discussion with our customer relations coordinator.

For more information, download our residential hardship policy (86 KB)

Concessions

You are eligible for a state government funded concession on your water and wastewater charges at your principal place of residence if you hold a Pensioner Concession Card, a Health Care Card or a Veteran Gold Repatriation Card. Please contact us on 1300 720 711 to register your card details.

The current annual state government concessions are:

Pension, health care card or veteran gold card rebate	Australian dollars $ per annum
Water/wastewater access charge	245.00
Water usage (tenants only)	122.50

Penalty interest

Please note that a penalty interest rate of 10.5% applies to overdue accounts.